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Terms and Conditions

Thank you for visiting The Shop at The registered address of Natasha Sherling Fine Jewellery is 24b Wicklow Street, Dublin 2, Ireland. 

These terms and conditions govern your use of the site and the purchase of goods and services from the site. Please read these terms and conditions carefully before using the site. By accessing the site and/or placing an order, you signify your agreement to be bound by these conditions and you consent to us using your information in accordance with our privacy policy. We reserve the right to amend these Terms and Conditions at any time without prior notice. You should review the Website Terms and Conditions each time you access, view and/or use the Website. Your continued use of the website signifies your agreement to be bound by the Terms and Conditions as changed.



We must receive payment in whole for the price of the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been received by sending an email to you at the email address you provide in your order form. This is not an Order Acceptance from Natasha Sherling Fine Jewellery. Our acceptance of your order takes place on the dispatch to you of the products ordered unless we notify you that we do not accept your order, or you have cancelled your order. Our acceptance of your order brings into existence a legally binding contract between us. Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts and as a result are the only people entitled to transact through this site. Any other individuals who are unable to perform legally binding contracts are prohibited from ordering goods using this site. If you do not qualify do not use this site.

You will only own the goods you purchase once they have been successfully delivered and when we have received cleared payment for them in full. Until that time we will retain title to the goods. Goods supplied are not for resale.

In exceptional circumstances, if we are not able to fulfill an order we have accepted, your credit card will be re-credited with the original price and we will notify you by email. In no circumstances will we be liable to you for any additional amounts.


Credit Card Information

We use third party services to secure and protect your credit card information. Any losses sustained by you in transmitting information shall be borne solely and exclusively by you and in no event shall any such losses in whole or in part be borne by us. If you are using a public computer, you must sign out when you have finished using the website.



At this time, we deliver within Europe, to North America and Australia, by registered post. Delivery times can vary, and no guarantees are made regarding postal delivery times. However, in general, expected times are:

UK & Ireland: 1-3 Working days

Rest of Europe: 3-7 Working days

Rest of World: please email 

If you have a query about exact delivery locations or delivery methods, please email

We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. It is your responsibility to ensure that the delivery address you give us is correct and accurate and that there is somebody to sign for and take delivery of the goods from the delivery service used.

If your order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery costs.


Cancellations and Refunds

If you want to cancel your order, please contact us as soon as possible. To cancel your contract you must notify us by email at

Your right to cancel your contract with us for the goods you have ordered is on condition that:

a) You have not worn or damaged the jewellery;

b) The jewellery is in the same condition as it was when it was delivered;

c) You have contacted us within 7 days of receiving your goods

d) The item(s) are not “Bespoke”, which due to their unique nature, cannot be exchanged or returned unless there is a design/product flaw.

e) The items are not earrings, which, for hygiene reasons, cannot be exchanged or returned unless there is a design/product flaw.

Once you have notified us that you are cancelling your contract, any sum debited from your credit card will be credited to your account as soon as possible and in any event within 30 days of your order provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. We require goods to be returned by registered post, and for the tracking reference of each package to be forwarded to upon posting. If you do not return the goods delivered to you, in the way detailed above, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be credited to you.


Disclaimer and Liability

We reserve the right to change, modify, substitute or remove without notice any information on the site from time to time. We will endeavour to ensure that all descriptions and illustrations of the items on the site or in our catalogue or otherwise provided to you by us are accurate but there may be slight variations due to print and publishing limitations. Natasha Sherling Fine Jewellery works to keep the site up to date but cannot guarantee that this site and its contents are completely free of technical errors, viruses, or anything else that may have a harmful effect on any technology. Natasha Sherling Fine Jewellery will not be liable for damages of any kind arising from the use of this website.



When you register to use our website we need to know your name, postal address and email address. To process an order we also need your credit card number and expiry date, plus any security details that the credit card processor may require. This process takes place in a secure environment where your details cannot be accessed by anyone except for the personal shoppers at Natasha Sherling Fine Jewellery. We gather this information to allow us to process your orders, register your account and contact you with information regarding your order and to recommend offers and products that maybe of interest to you by email and post.

We may use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services. These statistics do not include information that can be used to identify any individual.


Events Beyond Our Control

Natasha Sherling Fine Jewellery will not be in breach of these Terms and Conditions or otherwise be liable for any delay in performance to the extent that any delay or failure is due to circumstances beyond its reasonable control and including, but with limitation, industrial action or disputes, breakdown of systems or network access, flood, fire, explosion, or accident.


Intellectual property rights

Natasha Sherling Fine Jewellery is the owner or licensee of all intellectual property rights contained on this website and in material published on it. 

You must not use any part of the website, data, images or material for commercial purposes without first having obtained a licence from us to do so.


Prohibited uses

You may not use this website which in any way breaches applicable national or international laws, be they civil or criminal.

You may not interfere in any way with the site; add to or delete data from the site unless in accordance with these Terms and Conditions; engage in any form of unsolicited advertising or spam; copy any part of this site or material contained thereon; use or interfere with any of the software on the site without express permission or in accordance with these Terms and Conditions.

We retain the right to issue warnings to users who have, or are suspected of having, breached these Terms and Conditions or threatened the operation of this site in any way whatsoever. Legal proceedings may be commenced against you by us for damages, reimbursement, or any costs incurred by Natasha Sherling Fine Jewellery as a result of your misuse or otherwise of this website. We may disclose such information as necessary to national law enforcement agencies where necessary to protect Natasha Sherling Fine Jewellery or other users of the Service.


Legal Governance

Your use of this site and any contract between you and Natasha Sherling for the sale of products shall be governed by and shall be construed in accordance with the laws of the Republic of Ireland, and shall be subject to the non-exclusive jurisdiction of the Courts of the Republic of Ireland. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these terms and conditions and shall not affect the validity or enforceability of any remaining provisions. If we fail to enforce a right under these terms and conditions, that failure will not prevent us from enforcing other rights, or the same type of right on a later occasion.


Entire Agreement

These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

We make no representations or warranties about the accuracy completeness or suitability for any purpose of the information and related graphics published on our website. From time to time our site may contain technical inaccuracies or typographical errors.


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